Make the work
work better.
Find the friction, understand the root cause, and build repeatable processes that make day-to-day execution easier.
Operator · Builder · Lifelong learner
Better systems.Stronger teams.Practical AI.
I’m Ben Zheng. I help people make businesses work better through operations, leadership, and thoughtful use of AI.
Free and 20 minutes. You’ll leave with the one fix I’d make first, whether or not we work together. Not ready to talk? Take the 2-minute bottleneck check.
Based in Elkhart, Indiana · English & MandarinThoughtful ideas. Practical systems. Better decisions.
01 / Where I contribute
From the daily details
to the bigger picture.
My work sits where people, processes, and technology meet. The goal is always something useful.
Make the work
Build teams
that can grow.
Give people clarity, support, and room to develop. Strong operations depend on people who know how their work matters.
Turn possibility
into a workflow.
Apply AI to real business needs, from scheduling and customer support to collaboration and access to technical education.
02 / Selected work
Real work.
Measurable progress.
A few examples from leading operations and building systems with teams and communities.
Amazon · 2024–2025
40%
reduction in team off-task hours
Better process. Same people.
Managed 50 direct reports in a delivery station processing 50–80k daily deliverables. Process improvements saved $20k+ in operating costs per month and brought on-time metrics to 100%.
Panda Restaurant Group · 2025–2026
16%
year-over-year revenue growth
Grow the business and the team.
Led a team of 25+ and operations averaging 3,000+ orders a week. Hired 15 associates and supported the development of three shift leaders and a chef.
Mishawaka Troop Town
$600k
raised over three years
A system that supports a mission.
Managed and maintained the marketing system supporting this fundraising effort, alongside website, donation, e-commerce, and board collaboration tools.
What colleagues say
“Ben sets the standard”
“Ben has brought fresh perspectives and new ideas to our organization”
“[Ben’s] thoughtful and collaborative approach”
03 / How I think
Look at the process
before you look
at the person.
One thing I’ve learned: a team can work hard and still be held back by its systems. I start by understanding the flow, then build a better way forward.
The Operator’s Lens
Name the failure point. Walk the workflow. Change the system first, then re-measure.
Systems over Heroics
When someone saves the day, learn from what they did. Turn the rescue into a process the whole team can rely on.
Trust Before Reach
Be useful before you need something. Build relationships through consistent contributions over time.
The 50/30/20 Growth Model
50 to run it, 30 to grow it, 20 to bet on what’s next. If running today takes more than half, fix the system.
04 / A little about me
An operator’s mindset.
A builder’s curiosity.
My first lessons in business came from my family’s restaurant in Elkhart. Over time, that work grew into leading teams, building digital systems, and helping businesses and nonprofits serve their communities.
Today, I’m a Coach at Walmart, Chief Operating Officer at Chinese Community AI, and founder of SuperCharge AI. Across those roles, I keep coming back to the same question: how can we make this work better for the people using it?
Elkhart, IndianaEnglish & MandarinOperations + Marketing + AI
Curiosity doesn’t clock out.
I’ve written 10 books, published 200+ songs, developed 50+ CustomGPTs, and built 12 websites this year. Writing, music, and building are different ways of doing the same thing: exploring an idea and making something people can use or connect with.
Ben Zheng 郑舒怀
Operations leader, AI consultant, and lifelong learner.
Walmart
Coach
Chinese Community AI
Chief Operating Officer · Coding education, curriculum strategy, and program operations
SuperCharge AI
Founder · Business workflows and practical AI applications
Panda Restaurant Group
Store Manager, Operations
Amazon
Delivery Station Area Manager
Indiana University South Bend
B.S. in Business · Marketing & Advertising
05 / Let’s connect
What are you
working through?
A process that needs improving, an AI idea worth testing, or a team you’re helping grow. I’m always interested in a thoughtful conversation.